REINVENTING THE RETAIL EXPERIENCE

REINVENTING THE RETAIL EXPERIENCE

RETAIL IS TRANSFORMING

Digital-first competitors have driven consumers’ desire for hyper-convenient, swifter, frictionless service, whether they buy online or in-store. Retailers are reacting and improving customer experience by enabling employees to deliver at key moments, wherever the customer is in the store. Enhanced security and the move to the cloud are other key focus points.

A MORE FULFILLING EXPERIENCE

Experience is the key differentiator in attracting high-speed retail customers and talented employees. Computacenter and Google Chrome OS help by giving employees the flexible, user-centric tools they require to stay productive and deliver enhanced service. Retailers benefit from improved customer satisfaction, lower total cost of ownership and a greater return on assets.

EQUIPPING EMPLOYEES TO PROVIDE A GREATER CUSTOMER EXPERIENCE

In our video, experts from Computacenter and Google explain how retailers can improve employee and customer experience in a fast moving retail environment, with technology that meets their needs. Google Chrome OS is ideal for frontline and mobile workers, with a fast boot up time, it works seamlessly with SAS applications and allows retail employees more access to information to provide a better overall customer experience.

PROVEN IN FAST-PACED RETAIL ENVIRONMENTS

Employees work more productively with shareable Chrome-enabled devices that take just six seconds to boot-up. Long battery lives and automated security reduce interruptions to workflow.

Computacenter’s Workstyle Analysis matches technology to the key tasks employees need to fulfil to be effective.
Cloud-based apps and data caching keep employees productive, even if they move to part of the store without WiFi.
Computacenter and Google Chrome OS simplify device setup, management and security reducing the burden on busy IT departments.

SUPPORTING A RAPIDLY GROWING RETAILER

One multichannel retailer is working with Computacenter and Google Chrome OS as it rolls out an ambitious programme of opening new stores. With a 500+ store estate, the retailer recognises that enabling employees to become more effective will have a knock-on effect on customer service, satisfaction and profitability.

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ENHANCING EXPERIENCE FOR EVERYONE

Computacenter and Google Chrome OS are helping retailers to enhance in-store experience for both their customers and their employees. Shareable devices with intuitive interfaces and powerful real-time capabilities are making the difference for employees. Consumers benefit from digital signage, and self-serve options that improve the customer journey.

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ENABLE A FULLY HYBRID WORKFORCE

Partner with Computacenter and Google Chrome OS to transform remote working into an experience-rich, multi-location hybrid environment.

Read more about the benefits of using Google Chrome OS for your hybrid workers.

EQUIP AGENTS WITH THE RIGHT TOOLS

Google Chrome OS can empower busy, multi-channel customer service centre to do more, providing agents with the tools they need to do a great job.

Discover why Contact Centres are turning to Google Chrome OS.

COMPUTACENTER AND GOOGLE CHROME OS