REINVENTING THE RETAIL EXPERIENCE

REINVENTING THE RETAIL EXPERIENCE

RETAIL IS TRANSFORMING

Digital-first competitors have driven consumers’ desire for hyper-convenient, swifter, frictionless service, whether they buy online or in-store. Retailers are reacting and improving customer experience by enabling employees to deliver at key moments, wherever the customer is in the store. Customer self-service, real-time data, enhanced security and the move to the cloud are other key focus points.

SEIZE THE CUSTOMER EXPERIENCE ADVANTAGE

Digital signage solutions and kiosks can be important differentiators for physical retail outlets. From implementing new devices to installing more sustainable and secure operating systems, Computacenter and Google ChromeOS help retailers modernise their digital signage and kiosk solutions to provide richer experiences and achieve better outcomes. 

A MORE FULFILLING EXPERIENCE

Experience is the key differentiator in attracting high-speed retail customers and talented employees. Computacenter and ChromeOS help by giving employees the flexible, user-centric tools they require to stay productive and deliver enhanced service. For example, digital signage and kiosks can simplify the delivery of staff training and improve the visibility of product inventories and customer orders. Retailers benefit from higher customer satisfaction, lower total cost of ownership and greater
efficiency. 

PROVEN IN FAST-PACED RETAIL ENVIRONMENTS

Employees work more productively with shareable Chrome-enabled devices that take just six seconds to boot-up. Long battery lives and automated security reduce interruptions to workflow.

Computacenter’s Workstyle Analysis matches technology to the key tasks employees need to fulfil to be effective.
Cloud-based apps and data caching keep employees productive, even if they move to part of the store without WiFi.

Computacenter and ChromeOS simplify device setup, management and security reducing the burden on busy IT departments.

Computacenter and ChromeOS boost reliability, sustainability and security with modernised digital signage and kiosk solutions that offer broader integration opportunities and lower energy consumption.

SUPPORTING A RAPIDLY GROWING RETAILER

One multichannel retailer is working with Computacenter and ChromeOS as it rolls out an ambitious programme of opening new stores. With a 500+ store estate, the retailer recognises that enabling employees to become more effective will have a knock-on effect on customer service, satisfaction and profitability.

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ENHANCING EXPERIENCE FOR EVERYONE

Computacenter and ChromeOS are helping retailers to enhance in-store experience for both their customers and their employees. Shareable devices with intuitive interfaces and powerful real-time capabilities are making the difference for employees. Consumers benefit from digital signage solutions and self-serve kiosks that provide richer product and promotional content and enable smarter processes, such as in-store order collection.

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ENABLE A FULLY HYBRID WORKFORCE

Partner with Computacenter and ChromeOS to transform remote working into an experience-rich, multi-location hybrid environment.

Read more about the benefits of using ChromeOS for your hybrid workers.

EQUIP AGENTS WITH THE RIGHT TOOLS

ChromeOS can empower busy, multi-channel customer service center to do more, providing agents with the tools they need to do a great job.

Discover why Contact Centers are turning to ChromeOS.

GET IN TOUCH

Get in touch to learn more about how Google ChromeOS can transform your workplace.
 
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