SUPERCHARGING THE CONTACT CENTER

supercharging the contact centre

ENHANCE CONTACT CENTER EFFICIENCY AND SERVICE-LEVELS

Google ChromeOS can have a huge impact on hybrid work in a contact center.

Contact center agents are the frontline of your business. Your customer ambassadors need reliable, omnichannel-capable tools that allow them to be flexible, proactive and productive. Computacenter and Google ChromeOS can help unify contact center operations, equip agents with single-system devices and real-time insights, and create a hybrid work operation that’s agile enough to respond to the demands of today’s multichannel customers.

Read more on how Google ChromeOS can help create a hybrid work operation for your contact center.

ENABLING HYBRID WORK FOR AGENTS

Agents have the cloud-based apps they need to deliver fast, effective, omnichannel service.

Computacenter sources and deploys devices to employee homes or contact center offices – often within one day.

Security is tightened with cloud-based user profiles, remote device lockdown, Google Safe Browsing and automated features.

Computacenter matches employee needs to range of proven peripheral devices and productivity-driven compatible apps.

FROM CONTACT CENTER TO VALUE CENTER

40%

of customer service organisations that will become profit centers by 20253

80%
of customer service organisations that will have abandoned native mobile apps in favour of messaging for a better customer experience by 20253
3 Gartner Predicts 80% of Customer Service Organizations Will Abandon Native Mobile Apps in Favor of Messaging by 2025, January 2021

MODERN, SECURE AND EASY TO MANAGE

From: Time-consuming security processes and vulnerability worries

To: Protecting information with Google Safe Browsing, password reuse and automatic updates with no agent downtime

From: Disengaged agents and productivity lags

To: Reduced device downtime, long battery lives and a wide range of intuitive productivity tools and apps

From: Time consuming device deployment, imaging, upgrade and improvement

To: Zero-touch device lifecycle management, with all technology sourced, deployed and managed end-to-end by Computacenter

From: Disparate apps and devices for different channels of customer communication

To: One device optimised for omnichannel

 

 

From: Costly and complicated integration issues

To: Simple integration with Chrome Enterprise Recommended contact center solutions and existing virtualisation infrastructure

From: Poor and convoluted onboarding and training processes

To: A fast and easy onboarding experience for new agents joining remotely or working from home

COMPATIBLE WITH CHROME ENTERPRISE RECOMMENDED PARTNERS

GOOGLE CHROMEOS DEVICES

%

deployment time saved4

%

redeployment time saved4

%

decommission time saved4
4https://cloud.google.com/blog/products/chrome-enterprise/3-reasons-why-businesses-are-making-the-switch-to-chrome-enterprise

GET IN TOUCH

Get in touch to learn more about how Google ChromeOS can transform your workplace.
 
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