SUPERCHARGING THE CONTACT CENTER
supercharging the contact centre
ENHANCE CONTACT CENTER EFFICIENCY AND SERVICE-LEVELS
Google ChromeOS can have a huge impact on hybrid work in a contact center.
Contact center agents are the frontline of your business. Your customer ambassadors need reliable, omnichannel-capable tools that allow them to be flexible, proactive and productive. Computacenter and Google ChromeOS can help unify contact center operations, equip agents with single-system devices and real-time insights, and create a hybrid work operation that’s agile enough to respond to the demands of today’s multichannel customers.
Read more on how Google ChromeOS can help create a hybrid work operation for your contact center.
ENABLING HYBRID WORK FOR AGENTS
Agents have the cloud-based apps they need to deliver fast, effective, omnichannel service.
Computacenter sources and deploys devices to employee homes or contact center offices – often within one day.
Security is tightened with cloud-based user profiles, remote device lockdown, Google Safe Browsing and automated features.
Computacenter matches employee needs to range of proven peripheral devices and productivity-driven compatible apps.
FROM CONTACT CENTER TO VALUE CENTER
40%
of customer service organisations that will become profit centers by 20253
MODERN, SECURE AND EASY TO MANAGE
From: Time-consuming security processes and vulnerability worries
To: Protecting information with Google Safe Browsing, password reuse and automatic updates with no agent downtime
From: Disengaged agents and productivity lags
To: Reduced device downtime, long battery lives and a wide range of intuitive productivity tools and apps
From: Time consuming device deployment, imaging, upgrade and improvement
To: Zero-touch device lifecycle management, with all technology sourced, deployed and managed end-to-end by Computacenter
From: Disparate apps and devices for different channels of customer communication
To: One device optimised for omnichannel
From: Costly and complicated integration issues
To: Simple integration with Chrome Enterprise Recommended contact center solutions and existing virtualisation infrastructure
From: Poor and convoluted onboarding and training processes
To: A fast and easy onboarding experience for new agents joining remotely or working from home
COMPATIBLE WITH CHROME ENTERPRISE RECOMMENDED PARTNERS
GOOGLE CHROMEOS DEVICES
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