REINVENTING THE RETAIL EXPERIENCE
REINVENTING THE RETAIL EXPERIENCE
RETAIL IS TRANSFORMING
Digital-first competitors have driven consumers’ desire for hyper-convenient, swifter, frictionless service, whether they buy online or in-store. Retailers are reacting and improving customer experience by enabling employees to deliver at key moments, wherever the customer is in the store. Customer self-service, real-time data, enhanced security and the move to the cloud are other key focus points.
Digital-first competitors have driven consumers’ desire for hyper-convenient, swifter, frictionless service, whether they buy online or in-store. Retailers are reacting and improving customer experience by enabling employees to deliver at key moments, wherever the customer is in the store. Customer self-service, real-time data, enhanced security and the move to the cloud are other key focus points.
SEIZE THE CUSTOMER EXPERIENCE ADVANTAGE
Digital signage solutions and kiosks can be important differentiators for physical retail outlets. From implementing new devices to installing more sustainable and secure operating systems, Computacenter and Google ChromeOS help retailers modernise their digital signage and kiosk solutions to provide richer experiences and achieve better outcomes.
A MORE FULFILLING EXPERIENCE
Experience is the key differentiator in attracting high-speed retail customers and talented employees. Computacenter and ChromeOS help by giving employees the flexible, user-centric tools they require to stay productive and deliver enhanced service. For example, digital signage and kiosks can simplify the delivery of staff training and improve the visibility of product inventories and customer orders. Retailers benefit from higher customer satisfaction, lower total cost of ownership and greater
efficiency.
EQUIPPING EMPLOYEES TO PROVIDE A GREATER CUSTOMER EXPERIENCE
In our video, experts from Computacenter and Google explain how retailers can improve employee and customer experience in a fast moving retail environment, with technology that meets their needs. ChromeOS is ideal for frontline and mobile workers, with a fast boot up time, it works seamlessly with SAS applications and allows retail employees more access to information to provide a better overall customer experience.
PROVEN IN FAST-PACED RETAIL ENVIRONMENTS
Employees work more productively with shareable Chrome-enabled devices that take just six seconds to boot-up. Long battery lives and automated security reduce interruptions to workflow.
Computacenter and ChromeOS simplify device setup, management and security reducing the burden on busy IT departments.
Computacenter and ChromeOS boost reliability, sustainability and security with modernised digital signage and kiosk solutions that offer broader integration opportunities and lower energy consumption.
SUPPORTING A RAPIDLY GROWING RETAILER
One multichannel retailer is working with Computacenter and ChromeOS as it rolls out an ambitious programme of opening new stores. With a 500+ store estate, the retailer recognises that enabling employees to become more effective will have a knock-on effect on customer service, satisfaction and profitability.
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ENHANCING EXPERIENCE FOR EVERYONE
Computacenter and ChromeOS are helping retailers to enhance in-store experience for both their customers and their employees. Shareable devices with intuitive interfaces and powerful real-time capabilities are making the difference for employees. Consumers benefit from digital signage solutions and self-serve kiosks that provide richer product and promotional content and enable smarter processes, such as in-store order collection.
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ENABLE A FULLY HYBRID WORKFORCE
Partner with Computacenter and ChromeOS to transform remote working into an experience-rich, multi-location hybrid environment.
Read more about the benefits of using ChromeOS for your hybrid workers.
EQUIP AGENTS WITH THE RIGHT TOOLS
ChromeOS can empower busy, multi-channel customer service centre to do more, providing agents with the tools they need to do a great job.
Discover why Contact Centres are turning to ChromeOS.