GOOGLE CHROME OS
AT WORK
GOOGLE CHROME OS AT WORK
Google Chrome OS can empower your team to do more, whether it’s agents in a busy multichannel contact centre or another knowledge-based workforce.
EMPOWERING YOUR HYBRID WORKFORCE
Hybrid working is so much more than swapping a full-time office environment for a part-time desk at home with ‘quick fix’ devices and technology. In a hybrid world, employees can only be truly effective when they have tools that are tailored to their routines and workstyles, wherever they might be. With functionality and security features that elevate productivity, Google Chrome OS can take your flexible working capabilities to the next level.
HYBRID WORKING
Google Chrome OS ensures the real needs of your employees are met and exceeded, with cloud-based, intuitive technology tools that help them become productive, collaborative and effective – immediately.
Read more on how Google Chrome OS can help transform hybrid working.
A PROVEN PARTNERSHIP FOR HYBRID WORK
Computacenter’s workstyle analysis maps the needs of different user-groups, then advises the most appropriate technology for more productive work.
Computacenter sources and deploys devices, then arranges one-day device delivery to an employee’s location of choice.
With Google Chrome OS, cloud-based applications allow location-agnostic activity, empowering workers to operate from anywhere.
Secure-by-design, organisations have the reassurance that all data is held in the cloud, not on the device.
EVOLUTION IN THE WORKPLACE
%
of all workers worldwide working remotely in 20221
%
of employees working remotely at least one day a week at home, by the end of 20211
%
of high-growth companies that have already enabled productivity-anywhere workforce models2
2 The Future of Work: Productive Anywhere, Accenture, May 2021 (https://www.accenture.com/_acnmedia/PDF-155/Accenture-Future-Of-Work-Global-Report.pdf#zoom=40)
SUPERCHARGING THE CONTACT CENTRE
Google Chrome OS can have a huge impact on hybrid work in a contact centre.
Contact centre agents are the frontline of your business. Your customer ambassadors need reliable, omnichannel-capable tools that allow them to be flexible, proactive and productive. Computacenter and Google Chrome OS can help unify contact centre operations, equip agents with single-system devices and real-time insights, and create a hybrid work operation that’s agile enough to respond to the demands of today’s multichannel customers.
Read more on how Google Chrome OS can help create a hybrid work operation for your contact centre.
MODERN, SECURE AND EASY TO MANAGE
From: Time-consuming security processes and vulnerability worries
To: Protecting information with Google Safe Browsing, password reuse and automatic updates with no agent downtime
From: Disengaged agents and productivity lags
To: Reduced device downtime, long battery lives and a wide range of intuitive productivity tools and apps
From: Time consuming device deployment, imaging, upgrade and improvement
To: Zero-touch device lifecycle management, with all technology sourced, deployed and managed end-to-end by Computacenter
From: Disparate apps and devices for different channels of customer communication
To: One device optimised for omnichannel
From: Costly and complicated integration issues
To: Simple integration with Chrome Enterprise Recommended contact centre solutions and existing virtualisation infrastructure
From: Poor and convoluted onboarding and training processes
To: A fast and easy onboarding experience for new agents joining remotely or working from home
FROM CONTACT CENTRE TO VALUE CENTRE
40%
of customer service organisations that will become profit centres by 20253
80%
of customer service organisations that will have abandoned native mobile apps in favour of messaging for a better customer experience by 20253
COMPATIBLE WITH CHROME ENTERPRISE RECOMMENDED PARTNERS
GOOGLE CHROME OS DEVICES
%
deployment time saved4
%
redeployment time saved4
%
decommission time saved4
4https://cloud.google.com/blog/products/chrome-enterprise/3-reasons-why-businesses-are-making-the-switch-to-chrome-enterprise